At Fortune&Flow, we are committed to providing you with high-quality traditional cultural jewelry and charms. We hope you are satisfied with your purchase, but if you are not completely happy with your product, we offer the following return and refund policy:
1. Return Requirements:
If you decide to return your item within 7 days of receiving it, please ensure that the product is in its original, unused condition, undamaged, and with the original packaging intact.
A copy of the original purchase receipt (such as an invoice or order confirmation email) must be included with the return.
2. Refund Process:
Once we receive the returned item and confirm it meets the return requirements, we will process the refund within 7 business days.
Refunds will be issued to the original payment method, such as a credit card refund.
3. Return Shipping Fees:
The cost of return shipping will be the responsibility of the customer, unless the item is defective or there was an error in shipping.
We recommend using a trackable shipping method to return the item to ensure its safe return.
4. Non-Returnable Items: The following items cannot be returned once sold:
Custom or personalized items;
Used or damaged items;
Items returned after the return period (7 days).
5. Quality Issues: If you receive an item with a quality issue or if the item is not as described, please contact us as soon as possible. We will provide free returns or exchanges for faulty items.
6. Contact Information: If you have any questions about returns and refunds, please feel free to contact our customer service team via email or phone, and we will assist you promptly.
