Thank you for choosing Fortune&Flow! To ensure that you receive your order smoothly, please carefully read our shipping policy.
1. Shipping Time
We will process and ship your order within 1-3 business days after order confirmation.
If your order contains pre-sale items or custom products, shipping may be delayed, and we will notify you via email after order confirmation.
2. Shipping Methods
We offer a variety of shipping options, including standard shipping, express, and expedited services. The available shipping methods will be displayed at checkout.
All orders will be shipped via reliable courier companies (such as SF Express, Shentong, EMS, etc.).
3. Delivery Areas
We support nationwide shipping, including remote areas.
Some special regions (such as island areas) may incur additional shipping fees or longer delivery times.
4. Shipping Costs
Shipping fees are calculated based on the weight, destination, and selected shipping method. You can view the shipping cost details at checkout.
For certain promotions or orders meeting specific conditions, shipping fees may be waived.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with the courier company and tracking number. You can track your package using the tracking number.
You can also view real-time shipping information on the order details page on our website.
6. Shipping Issues
If your package is lost, damaged, or experiences other issues during shipping, please contact our customer service team as soon as possible. We will work with the courier company to resolve the issue and provide assistance promptly.
Upon receiving the package, please check the external packaging of the product. If the packaging is intact but the product is damaged, please immediately contact customer service and provide relevant evidence.
7. Order Receipt
Please inspect the items upon receipt. If there are any issues with the products (such as missing or damaged items), please contact customer service immediately and provide relevant proof.
If damage occurs during shipping, please ensure that you note it at the time of receipt and take pictures for further processing.
8. Delays and Force Majeure
We make every effort to ensure that orders are delivered on time, but delays may occur due to weather, traffic, holidays, or other force majeure factors. We are not responsible for any delays caused by such factors.
